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Return policy

Return Policy

It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Return Policy for Tungsten Items:

1).Quality Issues:

Customer satisfaction is our number one priority.

For items arrived faulty or damaged, or a fault becomes apparent in the first 30 days of delivery, we will dispatch new items as soon as possible after the faulty items have been returned. Faulty items must be returned in original condition and buyer is responsible for the return postage fee. Please take note of the following:

All returns and exchanges must be in original packaging. For faster service, please include a copy of your packing slip and write down your reasons.

Buyer is responsible for the return postage fee and insurance of all returns and exchanges.

It is important to declare your package as a "Product for Return" on the Customs Declaration Form, and also $1 as the commercial value.

Please allow 10 business days to process your returns or exchanges.

We reserves right to refuse any returns or exchanges for any reasons.

2).Non Quality Issues:

You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. Fine Product that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Product must be returned in new, unworn condition, and will undergo quality checks. We will not accept refund after 30 days of delivery.

 

 

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